RETURN POLICY
Parts Returns:
All claims for returned parts must be made within 15 days of sale. All returned parts are subject to a 20% restocking charge. All returned parts must be in the original package, in a new salable condition (Never installed on a machine) and include the original invoice or packaging slip. Any parts returned after 30 days of original purchase date will not be returned for any reason. No returns or exchanges are allowed on special order parts, non-stock parts, electrical, rubber parts or gaskets. Exchange components cores must be returned within 15 days. Credit for “As Failed” cores will be issued after inspection and approval of rebuilder. Cores returned under older part numbers that have since been substituted may not be entitled to the credit amount of the most current part number sold. A core charge will be made, and credit will only be issued when the serviceable core is accepted within 15 days of sale.
Non-Returnable Parts Include but Are not Limited to:
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- Items not returnable to manufacturer.
- Used or “As-ls” sold parts.
- Items not new or not in new condition.
- Items not in original packaging or opened sealed packages.
- Items sold in a kit that has been opened or sold in package quantities not complete.
- Items replaced or discontinued by the manufacturer.
- Expendable items considered non-returnable to the manufacturer such as gaskets, belts, O-rings, hoses, electrical parts, etc.
- Any part that has been installed, cut to length or manufactured to customers specifications.
- Any fluids or greases either in bulk or containers.
- Items that are non-stocked by the Seller.
Limited Liability:
Seller’s only liability with respect to any equipment, parts or service is Seller’s obligation to provide replacement part installation service as set forth above. Seller will not be liable for any other loss or damage, whether direct, indirect, consequential, incidental, loss of profits or otherwise, regardless of whether alleged as a breach of contract, tort, strict liability or another claim.
Returns and Exchanges:
General: All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 20% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.
Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.
Return Shipping Instructions: Return via prepaid UPS or other prepaid courier service providers. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.
